What a day..

Nu har jag lugnat ner mig lite och kan till och med skratta lite at min dag.

Som sagt sa gick jag fran Jess i morse lite over sju. Gick till Waltham Cross och tog sen forsta bussen.

Trafik trafik trafik.. Det ar verkligen frustrerande att sitta fast pa en buss.
Oh well, jag kom fram till jobbet till slut.

Val pa jobbet var det stressigt som vanligt, annu mer eftersom att jag hade missat en timme.

Sen upptackte jag att saker inte funkar som det ska pa en av vara klienters website sa jag kontaktar foretaget som har hand om det. Sen vi kom tillbaka efter jul och nyar har det bara varit problem med en massa saker och jag har mailat dom totalt 27 ggr sen den fjarde Januari. (jag raknade for jag ville prove a point). Iallafall, sa skickade jag ett mail till foretaget och skickade aven en kopia till min chef och var klient. Klienten ar inte medveten om alla problem som vi haft, sa jag tog upp precis allt i mitt mail.
Nar saker inte funkar som det ska sa far jag otroligt mycket mer jobb eftersom att folk ringer och mailar for att fa reda pa vad som hander och jag har verkligen inte tid med det.

Det enda svaret jag far fran det har foretaget ar “I will raise it with our IT department” men INGET hander.

Iallafall, har ar mailet jag skickade:

From: Pernilla Svensson [mailto:pernilla.svensson@******]
Sent: 21 January 2010 11:21
To: ‘****’
Cc: *****
Subject: Website problems

Hi ******

Again, we’ve had a few complaints from members regarding online questionnaires, this time saying that they are unable to submit the questionnaire. I just tried myself and it’s not working. Logging in works fine and also the first page where the date and restaurant goes but as soon as you click on “next”, an error message comes up, please see below. This needs to be sorted asap.

Since the beginning of the year we’ve raised many problems related to the Online Questionnaire:

– The questionnaire website was down from the 25th of December until the 4th of January  (we had to report the problem)
– Once the website was up and running customers were unable to download the garlic bread vouchers. It was reported to you on the 12th of January and it’s still not working.
– We didn’t receive the voucher extract for questionnaires submitted the week before Christmas until the 8th of January.
– The following two weeks extracts appear to be incomplete as we keep receiving complaints from members who completed questionnaires but they don’t appear on the list.
– We are still waiting for the requested copies of the missing garlic bread vouchers.

These problems have been raised on numerous occasions and some of them still hasn’t been dealt with. Can you please look into them as a matter of urgency as we keep receiving complaints from our members and the service they are receiving reflects bad on **************.

Please advice when the above issues will be dealt with. I look forward to hearing from you.

Regards
Pernilla

Jag tycker inte det ar rude pa nagot satt. Visst, lite bestamd kanske jag later men nat maste ju handa??

Som svar, fran var klient fick jag foljande mail:

Hi Pernilla

I hope you are well.
I am not happy in the way you addressed your emails to E****, this is not the first time I came across emails you have wrote to them in which is against our values.

In the same way we like to give great service to our customers we also like to build great relationship with our suppliers, so they understand the importance of given great service to our customers as well.

If we are having issues with the online survey there must be a good reason behind it, don’t just assume people are making blind eyes to it.
***** in particularly is very on the ball with every request I had and she’s been great in sorting things out for me.

How many times did you get on the phone and tried to have a chat with them and understand what is going? By your email it demonstrate that you have never bothered to call
***** and have a chat with her, if you did you would know that the survey was down from the 24th Dec to the 4th Jan for maintenance, and you have not been informed, which
I take all the blame for that, the communication went out and I forgot to inform you.

So, my point is why sending email like this if a nice and honest conversation is much more effective?
I should have got on the phone and have a word with you but your email triggered me so much that I think it is better to write to you than speak.

I hope not to see emails like this address to any of our suppliers. If somebody did it to you I would be having the same attitude.
Just to be clear this is not how we treat people in *********

Inte speciellt professionelt i mina ogon. Jag blev helt chockad av det forst, sen blev jag arg. Det ar omojligt att komma fram nar man ringer till det har foretaget, darfor har all kontakt skett genom mail.
Jag och mina chefer skrev ett svar tillsammans, dar vi forklarade precis allt som har pagatt. Vi raknade upp alla mail jag skickat, vi sa att inget hander, folk blir missnojda, mitt team far mer jobb som egentligen inte borde existera.
Visst, det ar klart att vissa saker inte alltid funkar som det ska, men nu har det gatt nastan tre veckor… Klienten mailade till slut tillbaka och det verkar som att det lost sig. Imorgon lar det val finnas ett svar fran foretaget som skoter det, far se hur det later.

Det har helt enkelt varit en stressig dag..

MEN! Nu ar jag antligen hemma, i MIN lagenhet! Det kanns som att jag varit borta i en vecka minst.

Underbart!

Nu ska jag krypa ner i sangen och se till att vakna pa battre humor imorgon, det ar ju trots allt Fredag🙂

xxxxxx





4 thoughts on “What a day..

  1. Robert says:

    Thats my girl!!😀

  2. Anna says:

    Herregud, och inte kan personen ifråga skriftlig engelska heller, hoppas ni sa det till dem🙂

  3. Mamma says:

    Stackars dej!! Hur kan någon skriva så till min lilla dotter????

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